The nurse manager is curious as to how the client care staff is meeting process outcomes. On what should the manager focus when making this determination? (Select all that apply.)
1. Work flow
2. Quality of life
3. Patient education
4. Tasks and activities
5. Satisfaction with care
Correct Answer: 1, 3, 4
Process focuses on the actions that comprise health care and include the tasks, activities, and flow of work that are involved to achieve a result or outcomes. Clinical and administrative workflows fit within the component of process. Examples of process components include the diagnosis and treatment of illness, patient education, and interpersonal processes. Outcomes are the end result of care processes and represent the effects of health care on patients, families, and communities. Examples of outcomes include changes in measures of health, behavior, knowledge, quality of life, and satisfaction with care.
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