You have just completed a week-long stay at a hotel/resort that hosted your company's national sales meeting. You were dissatisfied overall with the hotel's service and would like to send a message to the management of the hotel. How would the hotel benefit from your constructive criticism? What tone should the message have?
Any company dealing directly with customers should value constructive criticism from customers; most customers would avoid utilizing the service again without providing a reason. The hotel can benefit from your constructive criticism by pinpointing problem areas and seeking to resolve these problems. If other customers have pointed out the same problems, then they merit the hotel's time and effort to resolve. The message should have a factual tone meant to help the hotel, not to simply complain.
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