Ideally, an entity identifier is composed of _____ attribute(s)
a. three b. one
c. two d. six
b
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According to the text, problem-solving research is typically used to assess the environment and diagnose problems
Indicate whether the statement is true or false
Why is it important to empower employees for quick resolution of customer problems?
What will be an ideal response?
Marco asks his manager to listen in while he makes calls one day to help him figure out what he could be doing better. The manager concludes that Marco is doing an excellent job of building rapport but is not qualifying prospects as he talks to them
The manager suggests that Marco spend less time talking about the prospect's personal details and: A) more time talking about the features of the product B) focus on non-verbal ways to build rapport with the prospect, such as making active listening noises C) keep a list of qualifying questions in front of him so he makes sure to ask each one of them during the call D) practice his elevator pitch so he can help the prospect understand the product more quickly, since they do not have time on the phone to do a long pitch E) instead, talk about himself so the prospect will be able to trust him more easily
Exhibit 8-2The Dormer Company uses the gross profit method to estimate its inventory in interim financial statements. The markup on cost is 50%. The following information is available: January 1, 2016, inventory balance$12,500 Purchases25,000 Sales during January24,000 ? ? Refer to Exhibit 8-2. The estimated inventory at January 31, 2016, is
A. $25,500 B. $21,500 C. $16,000 D. $12,000