Why is it important to empower employees for quick resolution of customer problems?
What will be an ideal response?
Customer satisfaction is affected by the time it takes to get an issue resolved. So, empowering the first contact employee to move quickly to solve a problem increases customer satisfaction. When customers get referred to several different employees, they waste a lot of time repeating their story. Also, the chance of conflicting responses by store employees increases.
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Explain how the relationship between England's class structure and consumption has recently begun to change
What will be an ideal response?
Since the balance of the Accumulated Depreciation account will appear on the asset side of the balance sheet, it is placed on the debit side of the work sheet's Balance Sheet columns
Indicate whether the statement is true or false
Excerpts from a cost-volume-profit analysis indicate fixed costs of $30,000, a variable cost per unit of $36, a selling price of $60, and a sales level of $125,000. The targeted level of profit must be
A) $20,000. B) $50,000. C) $95,000. D) $75,000.
______ are usually offered to an individual employee to allow them to buy a certain number of shares of stock in the company at a specified point in the future at a certain price.
A. Variable pay B. Gainshares C. Social loafers D. Stock options