Baby boomers:
a. Were born between 1946 and 1964
b. Were born just before WWII
c. Will be dead before the year 2020
d. All of the above
A
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One guideline for conflict resolution is to get started on it right away when you are angry.
Answer the following statement true (T) or false (F)
If a problem is complex and requires staff with different types of knowledge and experiences, then a _______________________is appropriate.
A) participative leadership style B) delegative leadership style C) managerial leadership style D) directive leadership style
The skill of getting in touch with potential feelings and concerns that the client may bring to the helping encounter is: a. Empathy
b. Contemplation. c. Tuning in d. Tuning out
Internal agency evaluators face internal political pressure from which of the following groups?
a. Agency clients b. Agency administrators c. Auditing agencies d. None of the above e. All of the above