Which of the following information is good information for the CEO of a call center?
A) hourly variance reports of performance parameters in each queue
B) daily report of calls attended by each employee
C) real-time information about the average time spent per call by employees
D) department-level averages of revenue generation figures
D
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The ________ approach to group decision making is often used in a work group when the leader has management authority and responsibility for the group decision.
a. democratic. b. consultative. c. consensus. d. normative.
Which one of the following is typically NOT a goal of employee publications?
A. Informing employees about the organization's strategy and goals B. Providing employees information they need to perform their assignments C. Encouraging employees to maintain and enhance the organization's standards D. Providing a direct vehicle for employee "whistle-blowers" to report abuses E. Recognizing employees' achievements and successes
Suppose your taxable income is over $66,000 but less than $137,000 and your taxes are equal to $15,000 plus 30% of any amount over $66,000. If your income is $80,000, what is your tax payment?
A) $4,200 B) $19,200 C) $19,800 D) $56,100
An _______________________________ is a "neutral" employee of the company that facilitates discussions and informally mediates between employees and managers to help them resolve workplace disputes.
Fill in the blank(s) with the appropriate word(s).