Buzz-Buzz Express is a small firm that sells honey bees domestically. Once purchased, the bees are flown using FedEx. Buzz-Buzz Express uses a
A. common carrier.
B. public carrier.
C. private carrier.
D. contract carrier.
Answer: A
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All of the following are techniques for handling disagreement signals EXCEPT:
A. let your buyer know you are aware that something upsetting has occurred. B. project acceptance signals. C. temporarily eliminate any pressure on the person to participate in the conversation. D. stop your planned presentation. E. use indirect questions to determine a buyer's attitudes and beliefs.
How do suppliers help companies like Walmart maintain consistently low prices?
What will be an ideal response?
Which of the following can be said regarding customer service?
A. Only large companies that deal with many customers need to worry about good customer service. B. Good customer service alone doesn't necessarily make customers happy. C. Research suggests that it takes more money to keep a current customer than to acquire a new one. D. Customers are getting used to poor customer service and it doesn't bother them that much. E. Good customer service is not necessary for B2B transactions.
Which of the following is a key means through which knowledge is produced in an organization?
a. Socialization b. Intensification c. Randomization d. Psychological analysis