Demand management is a CRM process

Indicate whether the statement is true or false


FALSE

Business

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At the extreme, micromarketing becomes ________ insofar as products and marketing programs are tailored to the needs and preferences of customers

A) differentiated marketing B) multi-segmented marketing C) local marketing D) mass marketing E) individual marketing

Business

A company purchases 600 shares of its $100 par value common stock at $110 per share. It then reissues 100 shares at $114 per share. The entry upon reissue of the stock is

A) Cash 11,400 Treasury Stock-Common 11,000Paid-in Capital, Treasury Stock 400 B) Cash 11,400 Treasury Stock-Common 11,400 C) Cash 11,400 Treasury Stock-Common 11,000Gain on Sale of Treasury Stock 400 D) Cash 11,400 Treasury Stock-Common 10,000Retained Earnings 1,400

Business

The owner of an amusement park has decided to open a second entry booth and hire another employee to service customers entering the park. Customers arrive at the rate of 20 per hour and will wait in a single line until one of the two employees is available to provide service. The average service time of both employees is 2 min to provide service. The arrival rate follows Poisson distribution, and the service time follows a negative exponential distribution. Determine the average number of customers waiting in the system.

A. 0.75 B. 0.89 C. 0.08 D. 0.98

Business

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Indicate whether the statement is true or false

Business