Explain the four ways in which a service is distinguished from a good
What will be an ideal response?
Unlike goods, services possess the defining characteristics of variability, perishability, inseparability, and intangibility. Intangibility refers to the fact that a service cannot be perceived by the five senses until it is created and consumed. Inseparability refers to the fact that a service cannot be separated from its means or manner of production. Perishability refers to the fact that a service cannot be stored for later use and must be consumed upon delivery. Variability refers to the fact that the quality of a service may vary from experience to experience.
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The time period assumption indicates that the entity will remain in business for an indefinite period time
Indicate whether the statement is true or false
Which tactic for influencing others is a reference to the support of others as a reason for someone to agree to a request?
A. coalition building B. ingratiation C. rational appeals D. assertiveness
A sales tax on cigarettes would likely decrease the quantity demanded by a smaller amount
A) for smokers who view cigarettes as a necessity. B) for smokers who are not addicted. C) for smokers with smaller incomes. D) the longer the time elapsed. E) for smokers who view cigarettes as a luxury.
In expressing thanks or responding to goodwill messages, ____________________ notes are most impressive
Fill in the blank(s) with correct word