Which of the following is not an example of indirect materials?
a. Wood in a desk
b. Nails in a desk
c. Screws in a desk
d. Lubricants for machinery
A
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Answer the following statements true (T) or false (F)
1. Managers' behavior is one type of inside force for change in the organization. 2. Secondhand shops suffering from a recession-induced decline in thrift store donations is an example of an outside force for organizational change. 3. While customers may act as a force for change, shareholders support stability. 4. Job dissatisfaction within an organization can be an indicator that change is needed.
Answer the following statements true (T) or false (F)
Self-observation involves determining when, why, and under what conditions we use certain behaviors.
Full-line selling, sometimes called suggestion selling, should be spontaneous and unplanned in order to achieve naturalness in the selling situation
Indicate whether the statement is true or false
Operating characteristics for a waiting line system include:
A) queue discipline. B) the Poisson distribution. C) a waiting line structure. D) utilization.