Answer the following statements true (T) or false (F)
1. Managers' behavior is one type of inside force for change in the organization.
2. Secondhand shops suffering from a recession-induced decline in thrift store donations is an example of an outside force for organizational change.
3. While customers may act as a force for change, shareholders support stability.
4. Job dissatisfaction within an organization can be an indicator that change is needed.
1. TRUE
Employee problems and managers' behavior are the inside forces for change.
2. TRUE
The four outside forces include demographic characteristics, market changes, technological advancements, and social and political pressures. A recession is an example of a market change that has drastically affected many organizations.
3. FALSE
Shareholders have begun to be more active in pressing for organizational change. Customers are also becoming more demanding, being more inclined to take their business elsewhere if they do not get what they want from a given company.
4. TRUE
Job dissatisfaction, as expressed through high absenteeism and turnover, can be a major signal of the need for change.
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