A patient visits his primary-care physician and is seen initially by the nurse to take vital signs following a request by the administrative assistant to complete insurance paperwork
The doctor then comes in to perform a history and physical and diagnoses the patient with an upper respiratory infection. Which of the following people in this scenario represents the external customer as discussed in the text?
A) Doctor
B) Patient
C) Nurse
D) Administrative assistant
B
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A nurse has applied for a job and during the interview was told that the health care facility is a "closed shop." What does that phrase mean to the nurse?
a. The nurse must join a union to be employed there. b. The nurse can join the union if desired, but it is not required. c. This facility is closed to all union activities. d. The facility is negotiating with several unions for control of the employees.
A client tells the nurse that the pharmacy will not fill a prescription that was written by the physician. Upon closer examination, what should the nurse determine is missing from the prescription?
1. Rx symbol 2. Client's diagnosis 3. Client's Social Security number 4. Dispensing instructions for the pharmacist 5. Number of refills
The client with a history of spinal cord injury is beginning medication therapy with baclofen (Lioresal). The nurse determines that the client understands the side effects of the medication if the client states which of the following?
1. "The medication may make me drowsy." 2. "The medication can cause high blood pressure." 3. "The medication may increase my sensitivity to bright light." 4. "The medication may cause me to have some muscle pain."
A nurse at a rehabilitation unit assesses an 86-year-old woman with a BMI of 30 and a history of heart failure, whose oral intake is declining. Which of the following risk factors is related to this older adult's decline in appetite?
A) Diuretics B) Exercise C) Female gender D) Obesity