In dealing with customers, try to avoid subjective opinions or judgments.
Answer the following statement true (T) or false (F)
True
If you have a preconceived idea about customers, their concerns or questions, the environment, or anything related to the customers, you could mishandle the situation. Listen openly and avoid making assumptions. In dealings with customers, it is best to avoid subjective opinions or judgments.
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Which of the following would be the specific purpose of an informative speech?
a. to motivate individuals to run b. to explain the signs of a heart attack c. to encourage audience members to donate to earthquake relief d. to convince people to vote for a specific candidate
In the context of assessment methods, a(n) ________ is a situational test where a group of participants is given a job-related topic and is asked to carry on a discussion about it for a period of time, after which observers rate the performance of each participant.
A. situational-judgment test B. leaderless group discussion C. brainstorming discussion D. in-basket test
Name and describe the different ways that learning occurs in a company.
What will be an ideal response?
What is the main advantage of price lining?
A. It is quite similar to prestige pricing. B. It confuses customers. C. It tends to reduce turnover rates. D. It results in larger inventories. E. It can simplify both buying and selling.