All of the following may be used to measure customer service performance except?
a. Complaint forms
b. Product price changes
c. Customer satisfaction surveys
d. Mystery shoppers
b. Product price changes
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The required earnings of the firm equals the product of the required rate of return on common equity capital times the __________________________________________________ at the beginning of the period
Fill in the blank(s) with correct word
Which of the following entries records the receipt of cash for two months' rent? The cash was received in advance of providing the service
A) Prepaid Rent, debit; Rent Revenue, credit. B) Cash, debit; Unearned Rent, credit. C) Cash, debit; Prepaid Rent, credit. D) Cash, debit; Rent Expense credit.
Answer the following statements true (T) or false (F)
1. The quality of external change agents determines the success of change projects 2. Characteristics of a strong change team member are often contradictory. 3. It is usually not necessary for change teams to be highly cohesive. 4. Change initiative is really best used and practiced by people with formal power.
Who of the following did business with Enron?
a. Ken Lay's son b. Ken Lay's sister c. Both a and b d. Neither a nor b