Offering ________ when apologizing to a customer involves explaining concretely what you will do to make things right
Fill in the blank(s) with correct word
restitution
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Zero Zone Inc. manufactures and sells display refrigeration and freezer units to supermarkets. The manufacturer is successful because it is able to keep the promises it makes. All customers know that Zero Zone's salespeople and its products live up to all the promises made. Which factor necessary for mutual trust to develop does this illustrate?
A. Profitability B. Dependability C. Spontaneity D. Likability E. Sales orientation
Unlike other service firms, professional services firms are not dependent upon the quality of the employees
Indicate whether the statement is true or false
According to the text, the sampling distribution of the means is a normal distribution
Indicate whether the statement is true or false
According to philosopher Norman Bowie, ________ is the "moral minimum" that is expected of every person.
What will be an ideal response?