Which alternative is not characteristic of an Internet broker?
A)
Easy account access for placing and monitoring orders
B)
Typically offers an excellent Web site
C)
Places restrictions on the number of trades you can make
D)
Has very low commissions
C
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Answer the following statements true (T) or false (F)
1. The best way to measure the effectiveness of training is also the cheapest: participant feedback. 2. According to Len Berry, guests judge the overall quality of service on these factors: reliability, responsiveness, assurance, empathy, and tangibles. 3. Training can be worthwhile even if it does not contribute to overall organizational effectiveness in some tangible way. 4. The normal sequence would be for training to be soon followed by needs assessment follow-up.
Which of the following is not an inflow of cash?
a. Collection of a short-term receivable b. Sale of an operational asset c. Cash borrowed on a short-term note d. Depletion expense
A CR strategy incorporates __________________
a. corporate citizenship. b. corporate beneficence. c. leadership tradeoffs. d. role adjustment.
W. Edwards Deming identified ________ for a successful workplace.
A. 14 points B. 12 rules C. 10 commandments D. 17 habits E. 13 secrets