A major benefit of cost-based transfers is that

a. it is easy to agree on a definition of cost.
b. costs can be measured accurately.
c. opportunity costs can be included.
d. they provide incentives to control costs.


C

Business

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James, a sales executive at an apparel store, encounters a German customer who does not speak English. The customer tries to communicate his needs to James. After interpreting the customer's needs, James is still seeking clarity to help understand the customer better. James should next try to ________.

A. use humor and sarcasm B. pretend to address the customer's needs C. paraphrase the customer's message D. adopt a flippant approach

Business

When agents, constituencies and external audiences are present in a negotiation, they can become actively involved to formally or informally pressure others as part of the negotiation process, which may change the power dynamics.

Answer the following statement true (T) or false (F)

Business

Writing in a conversational style means using ______.

A. colloquialisms B. jargon and slang C. words in your speaking vocabulary D. answers to your own questions

Business

Scenario 15.1 Use the following to answer the questions.   When introducing a new vehicle targeted to the under-30 population, Toyota used several different methods of communication. First, it did research in several large cities to find out who the opinion leaders were in that age group. By visiting the local nightlife, one or two people in each city were selected and given a new vehicle to drive for two weeks. They were told to share information about this new vehicle with their friends and through social media. After a few weeks, a television campaign was launched with commercials introducing the new vehicle. Toyota also placed ads in magazines that were targeted to the under-30 age group, and used drive-by billboards in the large cities near the nightclub areas. Refer to Scenario

15.1. Suppose Toyota also offered the dealership salespeople a trip to Hawaii for anyone who could sell ten of the new vehicles within the first month they were available? This tactic would be an example of ____ marketing, while the TV commercials described above would be an example of ____ marketing. A. pull; push B. personal selling; push C. pull; sales promotion D. push; pull E. personal selling; sales promotion

Business