Describe the similarities in the quality improvement philosophies of Deming, Juran, and Crosby
Despite their significant differences to implementing organizational change, the philosophies of Deming, Juran, and Crosby are more alike than different. Each views quality as imperative in the future competitiveness in global markets; makes top management commitment an absolute necessity; demonstrates that quality management practices will save, not cost money; places responsibility for quality on management, not the workers; stresses the need for continuous, never-ending improvement; acknowledges the importance of the customer and strong management/worker partnerships; and recognizes the need for and difficulties associated with changing the organizational culture.
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Which of the following accounts is never debited or credited during the accounting period?
a. Owner's Capital b. Purchases Returns and Allowances c. Merchandise Inventory d. Interest Income
To summarize findings for metric measures the researcher should:
A) not try to summarize findings to metric measures; it is inappropriate B) use a percentage distribution (sometimes called a frequency distribution) C) compute a frequency deviation D) compute an average such as a mean E) compute histograms
____ is considered a soft skill.
A. Time-management B. Problem-solving C. Stress-management D. Organizational ability
Answer the following statements true (T) or false (F)
1. Headings are a useful tool in guiding the reader through the report. 2. The memo report starts with a brief introduction that tells the purpose of the report and who authorized it. 3. When intended readers are internal to the organization, a letter report is the appropriate format. 4. Headings are NOT appropriate in a letter report because the length is usually only 5–8 pages.