Which of the following is the most appropriate action for the medical assistant with the uncommunicative patient?
a. Tell the patient that cooperation is mandatory.
b. Give the patient a sample problem list to review.
c. Let the physician interview the patient.
d. Inform the patient of guidelines for expected behavior.
b
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The town where you work has a large community of non-English speaking families. In order to provide better care for these patients, you should:
A) try to bring an interpreter along on calls to that area. B) defer calls to another crew whenever possible. C) consider learning the language well enough to interact with patients. D) insist that the hospital hire an interpreter who speaks that language.
You have just finished your shift, and while driving home still wearing your patrol jacket you come upon a car collision in which people appear to be injured. You recognize that if you approach the collision wearing your patrol jacket, members of the public may have a reasonable expectation that you will provide care. This expectation is known as:
a. the absence of negligence. b. professional ethics. c. moral obligation. d. the doctrine of public reliance.
A sudden stop of water flow creates a water hammer or pressure surge that could damage equipment, piping, and hose.
Answer the following statement true (T) or false (F)
Which of these actions can the office staff take to build goodwill between the patient and the physician?
A. Paying the bill on time B. Attending appointments as scheduled C. Lifting patients' spirits D. Compliance with treatment plan