The ratio of standard hours of work produced to hours actually worked is called:
A) utilization. B) up-time. C) efficiency. D) effectiveness.
C
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According to the text, firms that want to enhance their entrepreneurial position by being competitively aggressive should
A. continuously seek out new products or services. B. enter markets with drastically lower prices. C. research risk factors to minimize uncertainty. D. foster creativity and experimentation.
What are the five main criteria for evaluating the quality of Internet resources? What are the basic concepts for each criterion?
The ultimate goal of delivering superior customer service is to increase ________ ________.
Fill in the blank(s) with the appropriate word(s).
What are Web-based tools that make it easy for users to add, remove and change online content?
A. Wiki. B. Business wiki. C. Video conference. D. Web conference.