When you sell, you should always listen carefully to customer complaints, because ________.
A. it's better to have customers complain to you than to other people
B. customers are happier when you listen to them
C. they provide invaluable information about how to improve the product or service
D. the "buck" stops here
Answer: C
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The Coca-Cola Company has convincingly demonstrated that the ability to think globally and act locally can be a source of competitive advantage. Justify this statement using examples
What will be an ideal response?
A researcher has collected the following sample data. The mean of the sample is 5. 1315121312The interquartile range is
A. 2. B. 13. C. 3. D. 12.
All of the following are basic data management tasks except
a. data deletion b. data storage c. data attribution d. data retrieval
Lean warehousing may involve all of the following capabilities EXCEPT this:
a. Greater emphasis on crossdocking b. Reduced lot sizes and shipping quantities c. Increased assembly operations d. Decreased use of automation