The objective of ____ is to minimize the impact of incidents, eliminate recurring incidents, and prevent problems and their resulting incidents from occurring.
A. incident management
B. problem management
C. outage management
D. service management
Answer: B
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To influence purchase decisions, purchasing agents and other members of a buying organization are often the recipients of gifts, meals, entertainment, and free trips
Indicate whether the statement is true or false
A chief executive officer (CEO) is participating in an interview about a nonprofit organization. The interview is being conducted by a local radio station. The CEO is communicating with the ______ public.
A. internal B. external C. strategic D. interorganizational
The goal of the standards set by the Foreign Corrupt Practices Act (FCPA) is to prevent companies from: a. creating relationships between IT workers and suppliers. c. using slush funds or other means to disguise payments to officials
b. making facilitating payments for obtaining permits or licenses. d. providing misrepresentations of a material fact.
In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns
A) idealization B) localization C) personalization D) visualization