Strategic competitive actions include all the following except
A. mergers and alliances.
B. new product introductions.
C. product and service enhancements.
D. changing production capacity.
Answer: C
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Even an entity on a very profitable course will find itself bankrupt if it fails to meets its obligations to short-term creditors
Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. The “wow” word of mouth can be just as valuable or even more valuable than negative word of mouth because it can be used as testimonials on the company’s website. 2. Service failures can be turned into service wows due to a positive service recovery and eventually those guests could be turned into evangelists. 3. Yellow and black flags is a system designed for airlines to notice possible service failures and to assign them yellow for caution, possible failure, and black for eminent failure. 4. Employees should be encouraged and even rewarded for soliciting and reporting service failures even if they are their own failure.
Name four of the seven leader behaviors in the servant leadership model advanced by Liden et al.
What will be an ideal response?
Riverboat Adventures pays $370,000 plus $12,000 in closing costs to buy out a competitor. The real estate consists of land appraised at $72,000, a building appraised at $128,000, and paddleboats appraised at $200,000. Compute the cost that should be allocated to the building.
A. $118,400. B. $186,240. C. $122,240. D. $64,000. E. $128,000.