Answer the following statements true (T) or false (F)
1. The “wow” word of mouth can be just as valuable or even more valuable than negative word of mouth because it can be used as testimonials on the company’s website.
2. Service failures can be turned into service wows due to a positive service recovery and eventually those guests could be turned into evangelists.
3. Yellow and black flags is a system designed for airlines to notice possible service failures and to assign them yellow for caution, possible failure, and black for eminent failure.
4. Employees should be encouraged and even rewarded for soliciting and reporting service failures even if they are their own failure.
1. True
2. True
3. False
4. True
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Discuss the cultural differences in language, interpersonal space, time orientation, and religion. Why are these factors important to successful international business?
What will be an ideal response?
Answer the following statements true (T) or false (F)
With regard to users, SFAC No. 1 established that financial statements should be aimed at a common core of similar information users.
Which of the following perspectives argues that there's "one best way" to solve a problem that will work for any organization?
A. The universal perspective B. Behavioral organization theory C. The systems perspective D. The interactional perspective E. The contingency perspective
Nick steals two checks from Pauline-a blank check and a check payable to the order of Retail Outlets Company, drawn on Pauline's account with State Bank. Nick forges Pauline's sig-na-ture on the blank check and makes it payable to himself. Nick forges
Retail Outlets's indorsement on the back of the check payable to Retail Outlets, and adds "Pay to the order of Nick." At United Credit Union, Nick indorses the back of both checks with his own name and gives them to United for cash. United does not know about the theft or the forged signatures and presents the checks to State Bank, which pays them. Pauline, who was not negli-gent, discovers the forgeries and asks State Bank to recredit her ac-count. Who suffers the loss on each check?