The staff nurses and nursing administration are attempting to construct a method of scheduling meeting the needs of both the clients and the nursing personnel
Because nurses and nursing administration have experienced conflict about the issue, their intent is to arrive at an agreeable solution between both parties. This process best exemplifies: 1. Negotiation.
2. Accommodation.
3. Forcing.
4. Consensus.
1
Explanation: 1. Negotiation involves a reciprocal ?give and take? on issues among the parties. The desired
outcome is to achieve agreement even though consensus will never be reached.
Accommodation is a cooperative tactic used when the desired outcome is to preserve harmony
when one party has a vested interest in an issue that is unimportant to the other party. Forcing
is an inappropriate mode of responding to conflict, and although a solution is found, the
conflict remains unresolved. Consensus implies that the solution meets everyone?s needs,
which is often not the case in negotiation.
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