If you walk into your prospect's office and she says, "I'm sorry, but there's no use in our talking. I am satisfied with my current suppliers. Thanks for coming by." You should use a ________ question to move the conversation from the negative ground to a more positive condition.
A. rephrasing
B. redirect
C. nondirective
D. direct
E. directional
Answer: B
You might also like to view...
A ________ refers to the way a product is defined by consumers on important attributes—the place the product occupies in consumers' minds relative to competing products
A) core competency B) value stream C) value proposition D) product position E) product specification
Which of the following are categories judged for the Baldrige Award. Business Use of SPC and Customer Benchmarking results Pareto analysis Focus Leadership
a. No Yes No Yes Yes b. Yes Yes Yes Yes Yes c. Yes Yes No Yes No d. No No No No No
Arturo Manufacturing, Inc provided the following information for the year
Beginning Balance-Work-in-Process Inventory $150,000 Ending Balance-Work-in-Process Inventory 62,500 Beginning Balance-Raw Materials Inventory 269,000 Ending Balance-Raw Materials Inventory 53,700 Purchases-Raw Materials 133,000 Direct Labor 74,380 Indirect Materials 52,350 Indirect Labor 132,500 Depreciation on Factory Plant and Equipment 72,160 Plant Utilities and Insurance 70,980 How much is the cost of goods manufactured? A) $838,170 B) $750,670 C) $900,670 D) $766,010
All of the following can be considered managerial responsibilities except:
A) making action plans to solve organizational problems. B) creating new products and services. C) designing new information systems. D) allocating human resources to coordinate the work to be done. E) setting strategy for responding to business challenges in the environment.