What can be said about a manager who believes that she worked hard and met the productivity goals of her organization despite unfavorable conditions?
A. She has an external locus of control.
B. She has a high ego strength.
C. She has a low ego strength.
D. She has an internal locus of control.
Answer: D
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Which of the following approaches would not be effective in service recovery?
A. Providing a fair solution B. Interrupting the customer C. Resolving the problem quickly D. Responding sympathetically E. Listening to the customer
Since its first completion, the ACS has been offering yearly estimates for geographic areas with a population of 75,000 or more
Indicate whether the statement is true or false
The total costs on job cost sheets for jobs that are completed but not yet sold equals the balance in the Finished Goods Inventory account.
Answer the following statement true (T) or false (F)
As Nathan begins his business career, he will probably find himself writing more ________ than other types of messages
A) letters B) memos C) e-mail messages D) text messages