Kotter’s final step in the change model is to ______ the change by telling success stories, ensuring new hires are made aware of the change ideals and values, and publicly acknowledging the employees most instrumental in the change process.
What will be an ideal response?
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Which of the following was NOT part of the British Airways "Know Me" program?
A) centralization of information about frequent fliers into a single database B) identification of each customer's seating location and previous flight, meal, and complaint history C) infiltration of coach class by mystery shoppers D) generation of 4,500 daily messages to recognize passengers E) distribution of 2,000 iPads to crew members and ground staff to aid information dissemination and stimulate passenger recognition
One of the drawback of the return on investment performance measure is that it considers both operating and nonoperating income
Indicate whether the statement is true or false
Factors influencing personal moral philosophy and ethical behavior include societal culture and norms, business culture and industry practices, and ________.
A. the universal concept of good vs. evil B. national and regional legislation C. religious beliefs and practices D. universal core values E. corporate culture and expectations
________ is the ratio of outputs to inputs.
A. Efficiency B. Production C. Productivity D. Adaptability