_______ in customer service refers to making the product or service available when and where the customer wants it.

A. Comfort
B. Delivery
C. Convenience
D. Time


C. Convenience

Business

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Individuals who exert an unequal amount of influence on the decisions of others because they are considered knowledgeable about particular products are called 

A. product pushers. B. opinion leaders. C. marketing trailblazers. D. company leaders. E. reference group leaders.

Business

Corporations are formed by filing which document with the secretary of state?

a. Bylaws b. Articles of incorporation c. Stock permit d. Partnership agreement e. Shareholder agreement

Business

Under the statute of frauds, the writing must: be signed by the defendant; and must state with reasonable certainty the name of each party, the subject matter of the agreement, and all of the essential terms and promises

Indicate whether the statement is true or false

Business

Four types of firewalls are: Packet filtering, stateful inspection, circuit level proxy and _________ .

What will be an ideal response?

Business