Chiu listened carefully to Georgio, but didn’t respond and looked away. What listening cue was Chiu employing?

A) backchanneling
B) turn-denying
C) turn-requesting
D) turn-yielding


Answer: B

Communication & Mass Media

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A _______ is a Web site that indexes World Wide Web information in a specific field

Fill in the blanks with correct word

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What are four emotions that are pronounced in conflict and how do emotions influence behavior?

What will be an ideal response?

Communication & Mass Media

The concentration of women public relations practitioners in lower-paying technical jobs has been identified in a 1986 IABC study as

A) feminization B) sexual harassment C) the velvet ghetto D) the glass ceiling E) the mommy track

Communication & Mass Media

Group members with low levels of communication apprehension can help members with high apprehension reduce their level of fear and anxiety about communicating by using all of the following strategies EXCEPT

a) openly discuss a member's apprehension with the entire group. b) provide supportive and constructive feedback. c) actively encourage and include anxious members in group discussions. d) stop talking. e) ask questions that the apprehensive members know how to answer.

Communication & Mass Media