Hearing is the process of selecting, attending to, creating meaning from, remembering, and
responding to verbal and nonverbal messages.
Indicate whether the statement is true or false
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In strategic organizational communication, messages are:
a. deliberately generated. b. based on environmental data, analysis, and strategy selection. c. guided by organizational objectives. d. all of the above.
_____ conflicts can occur when one member dominates the group, when several members battle for control, or when some members refuse to participate
A) Procedural B) People C) Online D) Content
If listeners appear confused, the speaker's best course of action is
A. finishing the remarks as soon as is practical. B. concluding the speech then offering to elaborate on anything that was confusing. C. pausing to eliminate any noise that might be interfering with their comprehension of the message. D. stopping to ask if they have any questions.
Which of the following is not a technique for involving the audience in your presentation?
a. ask questions b. encourage interaction c. tell an entertaining story d. do an exercise e. ask for volunteers