Physicians are not able to take every telephone call that comes into the office. There is a protocol for the types of calls a physician should take and for the types of calls that other staff, including nurses and office managers, should take. Mark the following with the appropriate letter to represent the following:

P – Physician C – Clinical M – Manager

1. ___ Prescription refill request
2. ___ Angry patient upset about bill
3. ___ Hospital lab with normal results
4. ___ Potential employee for interview
5. ___ Patient with appointment
6. ___ Pharmacist with concern about prescription
7. ___ Nurse from another office about clinical results
8. ___ Newspaper about advertisement that was submitted
9. ___ Hospital radiology with stat results
10. ___ Patient complaining about a bill who does not want to be billed for the service


1. C Prescription refill request
2. M Angry patient upset about bill
3. C Hospital lab with normal results
4. M Potential employee for interview
5. C Patient with appointment
6. P Pharmacist with concern about prescription
7. C Nurse from another office about clinical results
8. M Newspaper about advertisement that was submitted
9. P Hospital radiology with stat results
10. M Patient complaining about a bill who does not want to be billed for the service

Health & Biomechanics

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