What is primary difference between a help desk and a service desk?
A. A help desk services only internal customers; a service desk services both internal and external customers.
B. Service desks typically have more staff than help desks, as they have numerous responsibilities.
C. Help desks typically have a narrower scope of responsibility than service desks and handle only incidents.
D. Help desks typically handle service requests and communications with customers, while service desks do not handle service requests.
Answer: C
You might also like to view...
Most states require employers to provide workers' compensation insurance for employees killed or injured on the job
Indicate whether the statement is true or false
According to the consumer buying decision process, need arousal is immediately followed by information evaluation.
Answer the following statement true (T) or false (F)
What is the WTO? What is its role in the world economy?
What will be an ideal response?
Investors who lack inside information and have sold their stock during the relevant time period may recover damages from insiders who have made use of the undisclosed information
Indicate whether the statement is true or false