According to the U.S. Small Business Administration (SBA), the process of writing a job description usually begins with
A. an analysis of the important facts about a job.
B. determining the job vacancies in an organization.
C. a process known as job enrichment.
D. asking employees to fill questionnaires about their job preferences.
Answer: A
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Telemarketing is a type of ________
A) direct selling B) network marketing C) multilevel selling D) close-range marketing E) direct marketing
The following information was presented in the balance sheet of Diablo Company as of December 31, 2012: Trade accounts receivable, net of allowance for doubtful accounts of $255,000 $1,700,000 Which one of the following statements is true?
A) Diablo expects that $1,955,000 of accounts receivable will be collected after year end. B) The balance in the Accounts Receivable account in Diablo's general ledger is $1,700,000. C) The net realizable value Diablo's accounts receivable is $1,700,000. D) Diablo expects to collect only $1,445,000 from its customers.
Which performance metric is incorrectly matched with its description?
a. Program return on investment = additional profit generated/program investment b. Maintenance ratio = # customers retained/# customers lost c. Customer loss rate = # of customers lost/# customers added d. Conversion efficiency = # of new customers generated/program investment
Which approach to addressing resistance to change is most commonly used in a crisis when leaders need everyone on board with the changes and right away?
a. Negotiation b. Participation c. Coercion d. Manipulation