Texting and Twitter are examples of:
A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts
B) Micro-blogging
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Which of the following is a characteristic of organizations that are highly committed to customer service?
A. They readily accept status quo of competitor. B. They restrict communication between frontline employees and all levels of management. C. They benchmark the successful practices of competitors. D. They discourage employee empowerment.
A commitment statement has three properties: a high degree of finality, a high degree of specificity, and a clear statement of ________.
What will be an ideal response?
What proportion of federal new hires are hired through excepted service provisions?
What will be an ideal response?
__________ can be internal or external to an organization and alter its ability to achieve its goals.
Fill in the blank(s) with the appropriate word(s).