What suggestions would you give to a salesperson that does not successfully close a sale?
What will be an ideal response?
1. Make sure the deal is really dead. There is always a chance that the customer's decision can be changed.
2. Review the chain of events. Try to benefit from the experience.
3 Interview the client. The key is to couch your questions in neutral terms.
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The brand promise for ________ is "the product you buy is of highest esteem, based on its timeliness, elegant design and the high quality, which is derived from the excellence of our craftsmen."
A) Hermés B) Montblanc C) Patrón D) Sub-zero Refrigerators E) Armani
Which of the following is one of the advantages of the charismatic approach to leadership over the contingency approaches?
a. They focus on middle level managers. b. They show the importance of the task. c. They highlight the importance of the emotional links. d. They allow us to measure traits more accurately.
The form of competition where just a few companies control the majority of industry sales is referred to as ________.
A. monopolistic competition B. cross-market competition C. an oligopoly D. pure competition E. a monopoly
Which of the following is the least effective opening statement for an unsolicited sales letter?
A) Last month, one million business travelers enjoyed the friendly, on-time service of Alpha Beta Airlines. (promoting new services for corporate customers) B) If you and your family drink one gallon of water a day, you may be consuming too many minerals. (promoting a water purifier system) C) Are you interested in leading a long and happy life? (promoting a new exercise program) D) How much extra money would you have if you didn't have to pay 21% interest on your credit cards? (promoting a new credit card) E) Six months ago, he was unemployed with few qualifications. Today, he's a website designer for a major corporation. (promoting training courses in website development)