Transformational leadership ______.
A. tells leaders how to act
B. tells followers how to act
C. gives four specific actions leaders should use in multiple situations
D. provides a general way of thinking about leadership, including follower needs
D. provides a general way of thinking about leadership, including follower needs
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A week after Kim cancelled her First USA MasterCard, she received a survey in the mail asking questions about First USA's service quality, its performance versus other credit card companies, her level of satisfaction with different dimensions of First USA's service, and her reasons for canceling her account. Which of the following types of research did First USA conduct?
A. Complaint solicitation B. Relationship survey C. Trailer calls D. Critical incidents studies E. Lost customer research
In which of the following ways can insanity on the part of a criminal defendant affect a criminal trial?
A. The court will be forced to dismiss the case. B. The trial may be delayed until the defendant regains sanity. C. Insanity at the time of the criminal act will not absolve the defendant of criminal liability. D. A defendant who becomes insane before sentencing can be sentenced.
The two principal types of municipal bonds are:?
A. ?general obligation bonds and income bonds. B. ?income bonds and putable bonds. C. ?revenue bonds and general obligation bonds. D. ?floating-rate bonds and indexed bonds. E. ?floating-rate bonds and revenue bonds.
Match each term with the correct statement below.
a. technical skills b. conceptual skills c. human relations skills d. empowerment e. management f. leadership g. managerial hierarchy h. chain of command 1. What is the term that involves the application of the management functions in order to achieve organizational objectives? 2. Which term involves influencing others, and is not necessarily positional? 3. What is the management style that is used when the manager shares information with subordinates and grants them the power and the authority to make decisions? 4. What is the channel of communication, coordination, and control that indicates reporting relationships? 5. Which managerial skills are especially important at the executive level of management?