Why is culture more crucial to hospitality organizations than manufacturing organizations?
a. Because the hospitality industry encounters unusual circumstances more frequently.
b. Because the hospitality industry has higher turnover rates.
c. Because hospitality organizations deal with tangible products.
d. It is not more important to hospitality organizations.
a. Because the hospitality industry encounters unusual circumstances more frequently.
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Creighton Bicycles and Repair conducted a survey and discovered that among customers who had tried both bike shops, its successful cross-town competition was preferred about 80% of the time. The most frequently cited reason was customer service. This information would be most helpful to introduce to employees during which stage of Lewin's change model?
A. Unfreezing B. Continuous improvement C. Benchmarking D. Empowerment E. Refreezing
Media geography is an indicator of the audience served by a particular medium
Indicate whether the statement is true or false
A benefit is whatever provides the customer with personal advantage or gain
Indicate whether the statement is true or false
Integer programming models have the same structure as:
a. Linear programming. b. Nonlinear programming. c. Goal programming. d. All of the above