"In implementing the control process for our new operation, I first established performance standards," said Kelly. "Next, I measured performance. But I'm not sure that my measurement of performance is accurate." His boss replied, "In measuring performance, you can gather performance data from three sources: ________. Furthermore, the data need to be timely."
A. client satisfaction surveys, oral reports, and personal observation
B. written reports, oral reports, and personal observation
C. written reports, oral reports, and analysts' statements
D. competitors' performance data, oral reports, and personal observation
E. written reports, the grapevine, and personal observation
Answer: B
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