Products are tangible, meaning ________.

A. you can't actually touch them
B. you can sell them
C. you can touch them
D. you can see them


Answer: C

Business

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With reference to the six-category scale, a consumer satisfaction index (CSI) of 60 denotes that the customer is ________

A) dissatisfied B) satisfied C) very satisfied D) somewhat dissatisfied E) somewhat satisfied

Business

Which of the following is the primary benefit to retailers of utilizing RFID tagging for individual items?

A. Real-time measure of employee productivity B. Reduced inventory turnover C. Increased inventory turnover D. Real-time measure of inventory levels E. Reduced product prices

Business

Which of the following is (are) true?

A) r2 = explained variation / total variation B) r2 = SSx / SSy C) r2 = (total variation - error variation) / total variation D) r2 = (SSy - SSerror) / SSy E) All of the above are true.

Business

In relation to the parts of the human resources management process, labor relations would fall under ______.

a. human resources planning b. attracting employees c. developing employees d. retaining employees

Business