Responsibility for bringing first-time or infrequent guests to the organization usually lies with the ______.
a. operations department for delivering service that enhances the organization’s reputation
b. marketing department for making promises about what expectations will be met
c. corporate leadership for making strategic decisions on which demographics to pursue
d. the accounting department who sets the prices
b. marketing department for making promises about what expectations will be met
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Which accounting term does not mean the same as the others?
a. Retained earnings b. Net worth c. Capital d. Owner's equity
Marque, a high-end maker of designer watches, has started making inexpensive watches to take advantage of enormous growth rates in low-end market segments. Marque is most likely engaging in ________
A) franchising B) line filling C) two-way stretching D) upward stretching E) downward stretching
These are designed intentionally, in advance, and follow a set of rules or standards; they are used by judges, labor arbitrators, divorce mediators, referees, and group facilitators.
A. process consultation B. formal interventions C. adversarial interventions D. informal interventions
All of the following are the results of having teams in the workplace except:
a. increased productivity b. reduced costs c. increased costs d. reduced absenteeism