With the PD concept, firms decide what specific service level to provide their customers.
Answer the following statement true (T) or false (F)
True
With the PD concept, firms work together to decide what aspects of service are most important to customers at the end of the channel. They then find the least expensive way to achieve the target level of service.
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Solicited messages of application should use a direct approach, whereas unsolicited messages of application should use a persuasive opening that will convince the person to read on
Indicate whether the statement is true or false
Which of the following is considered a product?
A. a computer B. a haircut C. a chair D. tax advice from a financial consultant E. All of these are considered products.
Consumers who are particularly knowledgeable about a product or service or have strongly established attitudes are more influenced by a celebrity than those with little knowledge or neutral attitudes.
Answer the following statement true (T) or false (F)
Which of the following workers would not be covered by the FMLA:
a. an employee who is among the 50 percent highest paid b. an employee who had only been employed for 18 months c. an employee who had worked fewer than 2,000 hours in the past year d. an employee who had not worked at all for at least a year e. all of the other specific choices are correct