Answer the following statement(s) true (T) or false (F)
1. Both individual and group brainstorming require thinking of as many topics as possible, without critical analysis, in a limited amount of time.
2. Because of the First Amendment, you can speak on any topic you want in your public speech class.
3. In categorical brainstorming, each individual in the group starts by revealing his or her choice of topic for a presentation.
4. The brainstorming process should be limited in time.
5. In categorical brainstorming you begin with categories of topics.
1. True
2. False
3. False
4. True
5. True
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When politicians raise taxes, but call their action "revenue enhancement," they are using
A. jargon. B. poor grammar. C. a euphemism. D. parallel language.
People who provide customer service often deal with upset, difficult people. When dealing with difficult customers day in and day out, employees should do which of the following?
a. Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations. b. Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them. c. Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor. d. Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.
The behavioral model shifts the emphasis from creating or retaining awareness to:
a. causing or creating action. b. identifying which publics have latent readiness to act. c. Persuasion. d. correcting any imbalances in power that exist.
People who have a polychronic sense of time expect human activities to proceed in a precise, linear manner
Indicate whether this statement is true or false.