Answer the following statements true (T) or false (F)
1. Cross-functional structures allow organizations to focus all employees’ functional skills on solving a guest’s problem or meeting their expectation in that moment.
2. Poka-Yokes are not designed to help customers solve their own problems, but instead help employees solve customer problems.
3. Buying different colored knives and cutting boards in a restaurant to reduce cross-contamination is an example of a poka-yoke.
4. Proper training of employees is not one of the ways in which an organization can prevent service failures before they occur.
1. True
2. False
3. True
4. False
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When a firm does not have core competencies in an area needed to produce certain products, it may choose to rely upon a(n)?
a. Dependent manufacturer b. Allied manufacturer c. Contract manufacturer d. Conscripted manufacturer
What is the character of the gain/loss on the sale of a partnership interest?
What will be an ideal response?
The chapter outlines four steps in developing an effective global system solution. Which of the following is not one of these steps?
A) Identify outdated legacy systems to be replaced. B) Identify the core systems to coordinate centrally. C) Choose a developmental approach, incremental, evolutionary, or other. D) Make the benefits clear. E) Define the core business processes.
Which of the following is the first step in managing projects?
A. Defining project objectives and scope B. Establishing checkpoints C. Identifying and obtaining necessary resources D. Determining participants and stakeholders