One way to demonstrate that a service desk is increasing customer productivity is to capture a(n) _______. For example, prior to implementing an automatic password reset feature on their web site, the service desk should capture the number of password reset calls handled by the service desk. Four months after implementing the automatic password reset feature, the service desk can capture the current number of password resets calls to the service desk and see if the number of calls has gone down.
Fill in the blank(s) with the appropriate word(s).
baseline
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Which of the following is a disadvantage of using newsletters as an advertising medium?
A) low audience selectivity B) high chances of runaway costs C) lack of adequate control D) relatively high costs E) lack of interactive possibilities
Jesse decided he would set some personal goals to develop his personal ethics rather than set a set of rules and guidelines. This is which kind of approach?
A. Aristotelian ethics approach B. Rawl’s justice as fairness C. Kant’s categorical imperative D. Utilitarian approach
The affirmative side’s task is
a. to support a resolution. b. to convince the judges and/or members of the audience that change is not needed. c. to reject a resolution calling for change. d. to maintain the status quo.
Which of the following does NOT provide a donor with lifetime income?
a. bequest b. charitable gift annuity c. lead trust d. a and b e. a and c