A nurse who receives frequent phone calls informs the manager the phone calls are related to a health crisis concerning a family member. Other nurses also receive personal calls, but not as many as the first nurse

Question

Which action by the manager is appropriate? 1. Tell the nurse to have family call the manager's office if there is a crisis.
2. Discuss with the nurse how personal phone calls may affect client care and should be limited.
3. Inform the nurse the phone calls are causing morale issues among the staff.
4. Lift the policy against staff carrying personal cell phones for this nurse while the crisis continues.

Answer 1

2
Rationale 1: The manager should not get involved in the personal family issues of this nurse.
Rationale 2: The manager should discuss how personal phone calls are affecting client care, perhaps by taking this nurse away from duties. The fact that calls should be limited should be stressed.
Rationale 3: The manager should not bring the morale of other staff into this conversation.
Rationale 4: If the manager allows one nurse to carry a personal cell phone, the rest of the nurses must be afforded the same right.
Global Rationale: