The quality movement, a business trend that began in the late 1970s, introduced the concept that a customer can be either internal or external to the company.
Answer the following statement true (T) or false (F)
True
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The buffer of a negative message
A) should be neutral and noncontroversial. B) implicitly says no. C) is a form of apology. D) should be very vague about the subject of the message. E) allows you to indicate fault before stating the bad news.
Which of the following is a way of teaching accounting concepts to financially unsophisticated employees?
a. Data mining. b. BPR. c. Game playing. d. Open-book management.
Employee ownership unionism is intended to improve all of the following except:
A. Alignment between employer and employee interests B. Alignment between employer and government interests C. Employee representation on corporate boards of directors D. Employee interests such as job security
Ken, a research chemist, has been promised a fellowship with a stipend of $10,000 to do research on synthetic fuel oil. Under the terms of the fellowship, Ken is free to use the money as he sees fit. Ken decides to build his own laboratory, so he will
not have to rent one. He hires a carpenter who begins working on shelving and cabinets in the laboratory. Then Ken receives a telegram saying the fellowship has been canceled. No reason is given for the cancellation. If Ken sues, will he be able to collect the money from the foundation which promised the fellowship? Explain your answer using legal terminology.