How can firms promote ethical behavior among their employees?
What will be an ideal response?
Companies must adopt and disseminate a written code of ethics, build a company tradition of ethical behavior, and hold their people fully responsible for observing ethical and legal guidelines.
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_____ is the foundation of effective customer service.
A. Paraphrasing B. Deferring responsibility C. Jargon D. Two-way communication
When a company purchases treasury stock, which of the following statements is true?
a. Treasury stock is considered to be an asset because cash is paid for the stock. b. The cost of the treasury stock reduces stockholders' equity. c. Dividends continue to be paid on the treasury stock because it is still issued. d. Since treasury stock is held by the original issuer, it is no longer considered to be issued.
Consider your own business or business idea and outline a business plan for it. Identify which areas of the business plan will need more research, brainstorming, and calculations and what steps are needed to address these areas.
What will be an ideal response?
A major difference between the United States and Japanese banking systems is that
A) American banks are allowed to hold substantial equity stakes in commercial firms, whereas Japanese banks cannot. B) Japanese banks are allowed to hold substantial equity stakes in commercial firms, whereas American banks cannot. C) bank holding companies are illegal in the United States. D) both A and C of the above E) both B and C of the above