_____ is the foundation of effective customer service.
A. Paraphrasing
B. Deferring responsibility
C. Jargon
D. Two-way communication
Answer: D
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Which of the following carmakers pursues a focused-differentiation strategy?
A. Ferrari B. Ford C. Volkswagen D. Honda E. Kia
________ is a form of paid television programming in which a particular product is demonstrated, explained, and offered for sale to viewers who call a toll-free number shown on the screen
A) Teleshopping B) Infomercials C) Interactive television D) Magalog E) Groupon
Answer the following statements true (T) or false (F)
In SFAS No. 121, both the recognition and measurement criteria for the impairment of asset event is based on the excess of the carrying value of the asset over its fair market value less costs of disposal.
Which of the following statements is consistent with the central idea of business process design?
A. Business processes should focus on improving individual functional systems. B. Technology should be used to supplement the existing value chain. C. Experimental technology can drive innovative business processes. D. Organizations should create new business processes instead of improving existing systems. E. Technology should be used to modify and improve standard business processes.