Which of the following guidelines does NOT reflect a suggestion for effective interpersonal interactions?
A) Look at the other person.
B) Encourage the other person to talk about himself or herself.
C) Use the other person's name only the first time you talk with him or her.
D) Keep the conversation casual, light, and positive.
E) Keep abreast of current events.
C
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The informative strategy of ________ goes beyond reporting, providing listeners with a deeper
understanding of events, people, policies, or processes. A) describing B) defining C) demonstrating D) explaining E) detailing
Alexis tends to take long periods away from her listening to think her own thoughts and consider what the other person is saying. This behavior represents:
a) brief departures from the line of conversation. b) imperviousness. c) private arguments. d) large departures from the line of conversation.
Which of the following is communication that takes place among members of a team or a collective about topics such as goals, strategies, and conflict?
a. Interpersonal communication b. Intrapersonal communication c. Mass communication d. Group communication
What consumes most time in a working day for public relations personnel?
a. Interpersonal communications b. Litigation advice c. Financial analysis d. Brainstorming